Does the customer get emails while their return is being processed?Solved
A customer asked for a refund through my store and I want to know what they hear from us.
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returnsClear
Can one product have its own returns or warranty text, different from my store default?Solved
Most products have a 7-day return, but my electronics come with a 1-year warranty I want to mention.
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Can I write a different policy for refunds, exchanges and cancellations?Solved
My refund rules are not the same as my exchange rules, and I want customers to see the right one.
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Can returned items go back into my stock automatically?Solved
When I accept a return I have to adjust stock by hand. Can Wcart do it for me?
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Can customers return just one item from an order with several products?Solved
A customer bought three items and wants to send back only one of them.
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How do I set the list of reasons customers choose from when they request a return?Solved
I want customers to pick from fixed reasons such as damaged or wrong size instead of typing anything.
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Can I block returns on some categories, like innerwear or sale items?Solved
I accept returns on most products but not on hygiene items.
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How do I show my returns and warranty policy on every product page?Solved
Customers keep asking about returns before they buy.
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Why can my customer not see the option to return an order?Solved
Return Settings is on, but a customer says there is no return button on their order.
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If I set an order to Refunded from the status dropdown, does the stock go back?Solved
A customer returned a dress and I marked the order Refunded, but my stock count did not go up.
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Why are Refunded and the return statuses missing from my order status dropdown?Solved
I want to mark an order as Refunded but the dropdown only goes up to Cancelled.
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