How do I set the list of reasons customers choose from when they request a return?

Question

I want customers to pick from fixed reasons such as damaged or wrong size instead of typing anything.

Wcart Team · Accepted Answer

On Plugins → Return Settings, open the Refund, Exchange or Cancel tab: 1. Tick Ask for a reason. 2. In Reasons, type the options separated by a pipe (|), for example Damaged product | Wrong item | Wrong size. 3. Tick Allow a description if customers may also add a note. 4. Click the save button for that tab. Customers then choose from a Reason dropdown on the request form, with an optional Details box. Each action has its own list.

How do I set the list of reasons customers choose from when they request a return?

1 answer