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Why does Total sales on my Analytics dashboard not match what I counted in Orders?

I added up my delivered orders for the month and the Analytics figure is higher.

generalordersanalyticssalesreports

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Total sales on Analytics → Dashboard adds up the order total of every order placed in the selected range, whatever its status. Pending, cancelled and refunded orders are included, so it is usually higher than a count of delivered orders only.

Also check:

  • Date range: it uses the date each order was placed. The default is the last 30 days, not the calendar month.
  • Test orders are never counted.

For a closer look, open Total sales breakdown on the dashboard (returns are shown separately there), or use Analytics → Reports for sales by status, product or date.

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