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My store stopped sending order confirmation emails halfway through the month. Why?

Emails worked fine until last week. Now customers say they get nothing after ordering.

ordersbillingemailemail-allowance

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Your monthly email allowance has most likely run out. When it does, the store stops sending all email, including order confirmations and password emails.

  1. Go to Settings → Web Settings → Email Provider.
  2. Look at This month: a red note says the allowance is used up, and Not sent (over limit) shows how many emails were held back.
  3. Click Buy more emails for a top-up, or Upgrade my plan.

Top-ups are added straight away and do not expire. The allowance resets on the 1st of the month. Every recipient counts, so extra addresses under Send a copy to (Cc/Bcc) use it up faster.

Answered by Wcart Team·
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