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How do I put the customer name and order number into my WhatsApp order template?

My approved Meta template has placeholders for the name and order number, but the messages arrive with them blank.

pluginsorderswhatsapptemplates

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Fill the Variables (CSV of order fields) box next to each event on Plugins → WhatsApp Notification, under Order Notifications.

  • List order fields separated by commas, for example name, order_no, total_amount.
  • They fill the template's body placeholders in order: the first field goes into the first placeholder, the second into the second, and so on.
  • Available fields: order_no, name, phone, total_amount, status, currency_code (shipped and delivered messages may also include tracking).

Use exactly as many fields as your template has placeholders, then click Save settings.

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