What happens to reward points if an order is cancelled or refunded?

Wcart reverses both sides automatically when the order is cancelled or refunded, including a full return:

• Points earned on that order are taken back.
• Points spent on that order are given back to the customer.

This only happens once per order. The take-back never pushes a customer's balance below zero. If they already spent the points, only what is left is removed.

To check or adjust a customer's points by hand, go to Customers → Manage Customers, open the customer and click the Reward Points tab.