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Can people upload a photo or document through my Form Builder form?

I want customers to attach a photo of the item they want repaired when they fill in my service request form.

pluginsformsuploads

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Yes. Add a File Upload field:

  1. In Contact Forms, click the pencil icon (Edit fields) on the form.
  2. Click the + button and choose File Upload from the Common fields, then Apply.
  3. Set its Label in Field Settings, tick Required field if needed, and click Publish.

When someone picks a file, it is uploaded straight away and the submission stores a link to it. Open the submission under the form's Submissions tab to view the file.

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