Can I give the chat assistant on my storefront its own name and picture?

Yes. The store owner can set a separate identity for shoppers.

1. Go to Settings → Cartana AI → Settings.
2. In the Agent identity card, open Storefront identity (optional).
3. Fill in Storefront name, Storefront tagline and, if you like, Storefront persona, for example "Be warm and upbeat".
4. Under Storefront avatar / favicon, click Select / upload and choose an image.
5. Set Applies to to This store only.
6. Click Save.

Any storefront field you leave blank uses the admin assistant's identity instead. The Backend (Admin panel) identity section can only be changed by our team. The Agent identity card is shown only to the store owner.